Complaints procedure

At AeroDive we strive for the best service and high quality products. However, sometimes things may not go as expected. We would like to hear from you so that we can find a suitable solution together.

Report a complaint to AeroDive

Do you have a complaint? Please let us know immediately by email at info@aerodive.nl . Please include your order number and a brief description of the problem. We will contact you within 5 business days to discuss your complaint and find a solution.

Mediation via WebwinkelKeur

If we cannot resolve it together, you can submit your dispute to WebwinkelKeur for mediation. More information about this option can be found via the following link: WebwinkelKeur Disputes .

Complaints registration within the EU

For consumers within the EU, it is also possible to file a complaint via the ODR platform of the European Commission. This platform can be found at http://ec.europa.eu/odr . If your complaint has not yet been handled elsewhere, you can file it via this platform.

Do you have any questions about our complaints procedure? Please feel free to contact our team; we will be happy to help you.