Shipping & Returns

At AeroDive we do everything we can to deliver your order as quickly and efficiently as possible. Below you will find all the details about our shipping options and return policy.

Shipping Methods

We ship all our products via PostNL, which delivers from Monday to Saturday. Your order will be shipped as standard, but if you need an urgent shipment, you can contact us by phone or email.

Postage costs

  • Netherlands and Belgium : We offer free shipping on all our products.
  • Other countries : For deliveries outside the Netherlands and Belgium, shipping costs will be charged. These costs are shown in the shopping cart before you checkout.

Delivery times

Orders placed before 12:00 are usually delivered the next business day. Please note that this can take 1-2 business days, depending on the delivery location. Once your order has been shipped, you will receive a track & trace code within 1 day. With this code you can easily track the status of your shipment.

Shipping confirmation

Once your order has been shipped, you will receive a shipping confirmation by email. In this confirmation you will also find the track & trace code with which you can track the shipment.

Urgent shipments

Do you need an order urgently? Contact us via info@aerodive.nl or by phone, so we can discuss the possibilities for an urgent shipment.

Returns Policy

At AeroDive we want you to be happy with your purchase. You can exchange or return your products within 14 days. Please always keep the following conditions in mind.

Exchange / return period:

  • The consumer has (at least) 14 days to cancel the order and register the return.
  • Then ( at least) 14 days to return the product.
  • After registering the return do you have as a retailer (maximum) 14 days to refund the order amount including shipping costs.

Additional conditions:

  • Exchanges: Exchanging products is free of charge.
  • Returns: The shipping costs for returns are the responsibility of the customer.
  • Exceptions: Products that have been assembled or used once cannot be returned, partly due to hygiene measures.
  • Money Back Guarantee:The amount due will be refunded within 14 days via the original payment method.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately 7.25 per package, consult the website of your carrier for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. So treat the product with care and ensure that it is properly packaged when returned.

To exercise this right, you can contact us via info@aerodive.nl. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.